At Craftyard.co, we take pride in delivering high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- The return request must be made within [Insert Number] days from the date of delivery.
- Personalized or custom-made items cannot be returned, unless they arrive defective or damaged.
2. How to Request a Return
To initiate a return, follow these steps:
- Email us at craftyard.co1@gmail.com with your order number and reason for return.
- We will review your request and provide return instructions, including the return shipping address.
- Pack the item securely and ship it back to us within [Insert Number] days after receiving approval.
- Once we receive the returned item, we will inspect it and process your refund or exchange.
3. Refund Process
- Once your return is approved, refunds will be processed within [Insert Number] business days.
- Refunds will be issued to the original payment method used during purchase.
- Depending on your payment provider, it may take additional time for the refund to reflect in your account.
4. Exchanges
- We offer exchanges only for defective or damaged items.
- If you need a replacement, contact us at craftyard.co1@gmail.com with details and images of the product issue.
5. Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products.
- Digital products (e.g., digital Save the Date videos).
- Gift cards and promotional items.
6. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
- We recommend using a trackable shipping service as we are not responsible for lost return shipments.
7. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within [Insert Number] days with:
- Clear photos of the damaged item.
- Your order number and a brief explanation of the issue.
We will arrange a replacement or issue a refund based on the situation.
8. Late or Missing Refunds
If you haven’t received your refund yet, follow these steps:
- Check your bank account or payment method statement.
- Contact your credit card provider as refunds may take time to process.
- If you still haven’t received your refund, email us at craftyard.co1@gmail.com for assistance.
9. Contact Us
If you have any questions about our Return & Refund Policy, feel free to contact us:
📧 Email: craftyard.co1@gmail.com
🌐 Website: www.craftyard.co
We appreciate your trust in Craftyard.co and are committed to ensuring a smooth shopping experience.
