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At Craftyard.co, we are committed to delivering your orders safely and on time. Our shipping policy ensures a smooth and hassle-free shopping experience. Please read the details below to understand how we handle shipping, delivery timelines, and related queries.

Order Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays).
• Once your order is processed, you will receive a confirmation email with tracking details.
• Custom and personalized orders may require additional processing time.

Shipping Methods & Delivery Time

We offer different shipping options based on your location and order size. Estimated delivery times are as follows:

Shipping MethodEstimated Delivery TimeStandard Shipping5-10 business daysExpress Shipping2-5 business daysInternational Shipping10-20 business days

Please note that delivery times may vary due to factors such as location, weather conditions, or courier delays.

Shipping Rates

• Shipping costs are calculated at checkout based on the shipping method selected and the destination.
• Free shipping may be available on orders above a certain value (details will be mentioned at checkout).

International Shipping

• We currently offer international shipping to selected countries.
• Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
• Delays due to customs processing are beyond our control.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order through the courier’s website or our tracking page.

Lost or Delayed Shipments

• If your order is delayed beyond the estimated delivery time, please contact us at craftyard.co1@gmail.com for assistance.
• In case of a lost package, we will work with the shipping carrier to resolve the issue as quickly as possible.

Shipping Address Accuracy

• Please ensure that your shipping address is correct at the time of checkout.
• We are not responsible for orders shipped to an incorrect address provided by the customer.

Returns & Refunds

For information on returns and refunds, please visit our Return Policy page.

Contact Us

If you have any questions about our shipping policy, feel free to reach out to us:

📧 Email: craftyard.co1@gmail.com
🌐 Website: www.craftyard.co

We appreciate your trust in Craftyard.co and look forward to serving you!

At Craftyard.co, we take pride in delivering high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, undamaged, and in its original packaging.
• The return request must be made within [Insert Number] days from the date of delivery.
• Personalized or custom-made items cannot be returned, unless they arrive defective or damaged.

2. How to Request a Return

To initiate a return, follow these steps:

1. Email us at craftyard.co1@gmail.com with your order number and reason for return.
2. We will review your request and provide return instructions, including the return shipping address.
3. Pack the item securely and ship it back to us within [Insert Number] days after receiving approval.
4. Once we receive the returned item, we will inspect it and process your refund or exchange.

3. Refund Process

• Once your return is approved, refunds will be processed within [Insert Number] business days.
• Refunds will be issued to the original payment method used during purchase.
• Depending on your payment provider, it may take additional time for the refund to reflect in your account.

4. Exchanges

• We offer exchanges only for defective or damaged items.
• If you need a replacement, contact us at craftyard.co1@gmail.com with details and images of the product issue.

5. Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.
• Digital products (e.g., digital Save the Date videos).
• Gift cards and promotional items.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
• We recommend using a trackable shipping service as we are not responsible for lost return shipments.

7. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within [Insert Number] days with:

• Clear photos of the damaged item.
• Your order number and a brief explanation of the issue.

We will arrange a replacement or issue a refund based on the situation.

8. Late or Missing Refunds

If you haven’t received your refund yet, follow these steps:

1. Check your bank account or payment method statement.
2. Contact your credit card provider as refunds may take time to process.
3. If you still haven’t received your refund, email us at craftyard.co1@gmail.com for assistance.

9. Contact Us

If you have any questions about our Return & Refund Policy, feel free to contact us:

📧 Email: craftyard.co1@gmail.com
🌐 Website: www.craftyard.co

We appreciate your trust in Craftyard.co and are committed to ensuring a smooth shopping experience.